Jumcuci Privacy Policy – Malaysian Player Data Protection

This Privacy Policy applies to all users of the jumcuci platform who access our website, register an account, make deposits or withdrawals, use any games, or interact with our support team through any channel.

Jumcuci acts as the sole data controller for information collected from users of this platform. We are committed to protecting your privacy and ensuring all data is processed in a lawful, transparent, and fair manner.

This policy does not apply to third-party websites that may be linked from the jumcuci platform. We encourage you to read the privacy policies of those third-party websites separately before providing them with any personal information.

Jumcuci collects personal data only when necessary and only for clearly stated purposes. Below are the categories of data we collect and the reasons for doing so:

The personal data we collect is used solely for legitimate and transparent purposes. Jumcuci never uses your data for purposes unrelated to the services we offer.

Purpose of using your personal data:

• Create and manage your player account on the jumcuci platform.
• Process deposits, withdrawals, and other financial transactions securely.
• Conduct KYC verification and comply with anti-money laundering (AML) legal requirements.
• Identify and prevent fraud, account abuse, and illegal activity.
• Provide effective customer support when you contact us.
• Send important notifications relating to your account, security, and changes to our terms.
• Personalise your gaming experience based on your indicated preferences.
• Analyse usage patterns in aggregate (not individually) for platform improvement purposes.
• Comply with court orders or valid requirements from regulatory authorities.

Jumcuci maintains a strict data-sharing policy. Your information will not be shared, sold, or transferred to any third party except in the following situations where it is genuinely required to deliver our services:

• Payment providers: Transaction information that must be shared with banks or e-wallet providers to process your deposits and withdrawals.
• KYC service providers: Identity verification documents shared with verified and recognised identity verification platforms
• Game providers: Basic account information that must be shared with game providers (such as Evolution, Pragmatic Play) to enable gameplay to function.
• Legal requirements: Information required to be shared with regulatory bodies or courts pursuant to valid legal orders or requirements.
• Fraud prevention: Information that must be shared with industry bodies to prevent fraud across platforms.

All third parties that receive your data from jumcuci are bound by strict confidentiality and data protection agreements. They are not permitted to use your data for any purpose other than what is specified in those agreements.

Jumcuci continuously invests in security infrastructure to keep your data protected at all times. The following are the security layers we have implemented:

• 256-bit SSL encryption: All communications between your device and jumcuci servers are fully encrypted using the latest TLS protocol
• Two-Factor Authentication (2FA): An additional security layer for account access that protects you even if your password is compromised.
• 24/7 Monitoring: A threat detection system that continuously monitors for suspicious activity around the clock
• Hashed password storage: Your password is never stored in plain text — it is stored using a strong cryptographic hashing algorithm.
• Internal access controls: Only approved staff with a genuine need are permitted to access player data, and all access is logged and audited
• Regular security testing: The jumcuci system undergoes regular penetration testing and independent security audits
• Secure data backup: Data is regularly backed up to secure locations to ensure service continuity

Jumcuci retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law.

• Active account data: Retained for as long as your account is active and for a period of 5 years after account closure
• Financial transaction records: Retained for 7 years in accordance with financial and tax compliance requirements
• KYC documents: Retained for 5 years after the business relationship ends in accordance with AML requirements
• Support communication logs: Retained for 2 years for reference and service quality improvement
• Technical data (server logs): Retained for 90 days for security and investigation purposes

Once the retention period expires and there is no legal requirement to retain the data longer, jumcuci will securely delete or anonymise the relevant data using recognised procedures.

As a jumcuci player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Jumcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for the platform to function correctly — account login, session security, and language preferences. Cannot be disabled.
• Preference cookies: Store your settings and preferences such as display themes and game table selections for a more personalised experience.
• Analytics cookies: Help us understand how players use the platform in aggregate without identifying individuals, so we can continuously improve our services.
• Security cookies: Identify suspicious activity and help us protect your account from unauthorised access.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the jumcuci platform.

The jumcuci platform is strictly for users aged 18 and above. We do not knowingly collect any personal data from children or individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge — for example, when an individual provides a false age — we will take immediate steps to delete that data and close the account in question.

Jumcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "updated" date at the top of this document will reflect the date of the latest version.

For material changes — those that significantly affect how we process your data — we will notify you via your registered email and/or a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of the jumcuci platform after a change takes effect constitutes acceptance of the amended policy. If you do not agree with the changes, you have the right to close your account and request data deletion subject to legal limitations.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the jumcuci privacy team is ready to assist you.

• Live Chat: The fastest way — accessible directly from the jumcuci platform, 24 hours a day
• Email: Send your privacy enquiries to our support email address ([email protected]) — responded to within 24 business hours
• Telegram: Reach us via the official jumcuci Telegram channel for a faster response

Please state in your message that the inquiry relates to privacy or data protection so it can be directed to the right team promptly. We are committed to responding to all privacy-related inquiries within 30 days of receipt.